Refund Policy

Purchases on Knowly are processed by Paddle, our payment provider and merchant of record. This policy explains when you're eligible for a refund and how to request one.

1. "This test only" (one-time report, $7.95)

If you're not satisfied with your report, you can request a full refund within 14 days of purchase. After 14 days, or if we find clear evidence of abuse (e.g. repeated purchase-and-refund on the same account), we may decline the request.

2. "Knowly Unlimited" (subscription, $34.90/mo)

• You can cancel anytime — cancelling stops the next renewal, and you keep access until the end of the period you've already paid for.
• First billing period: if you cancel within 14 days of your first charge and haven't made heavy use of the unlimited reports/AI consultation, we'll refund that first charge in full.
• Later renewal charges: refunds for a renewal you didn't mean to let happen are handled case-by-case — contact us as soon as you notice and we'll make it right where reasonable.

3. How to request a refund

Email support@goknowly.com with the email address you purchased with (or your Paddle order/receipt reference). You can also use the self-service "Request a refund" link on the payment receipt Paddle emailed you.

4. Processing time

Approved refunds are issued back to your original payment method by Paddle, typically within 5–10 business days depending on your bank or card issuer.

5. Chargebacks

If you have a billing issue, please contact us first — we'd rather sort it out directly. Filing a chargeback without contacting us first can delay resolution and may affect access to your account while it's investigated.

6. Contact

Questions about a charge? Email support@goknowly.com. See also our Terms of Service.